Return Policy

 

1. What countries does Dr Drone ship to?

 

Currently, Dr Drone ships to the following regions and countries:

EUROPE

Austria, Belgium, Bulgaria, Croatia, Cyprus,

Czech Republic, Denmark, Estonia, Finland,

France, Germany, Greece, Hungary, Ireland,

Italy, Latvia, Liechtenstein, Lithuania,

Luxembourg, Malta, Monaco, Netherlands,

Norway, Poland, Portugal, Romania, 

Slovakia, Slovenia, Spain, Sweden,

Switzerland, United Kingdom.

AMERICA

Canada, United States, Mexico, 

Puerto Rico

ASIA PACIFIC

China, Hong Kong, South Korea, Macau,

Singapore, Taiwan, Japan, Malaysia, Thailand, Indonesia, Australia, New Zealand.

Middle East

United Arab Emirates (Dubai Only)


Notes:
- Currently, we do not ship to countries in the South America, Southeast Asia and Africa.
- We are unable to ship to PO Boxes or APO/FPO military addresses.

 

2. How much does shipping cost to my country/region?

 

The table below lists the current shipping fees for the Dr Drone Online Store:

Country / Region

Shipping Fee

Canada

Free for orders over CDN $200;

Calculated at checkout for orders below CDN $200.

USA

Free for orders over US $1000

Calculated at checkout for orders below US $1000.

 

Shipping rates to other countries are calculated at checkout.

Note: Shipping rates may vary depending on promotions in effect or changes in rates charged by shipping companies. If you have ordered multiple products, we will ship them together instead of individually. If you want to receive products individually as soon as they are available, place separate orders.

 

 

3. Is there a set shipment time for all products?

If your order was placed prior to 5pm EST, your order will be shipped that same day.

 

 

4. Does Dr Drone provide an overnight delivery service?

 

Sorry, DR DRONE does not currently provide an overnight delivery service. This service may be available in the future.

 

 

5. Do I need to pay customs and import charges for my order?

 

Customs fees and VAT are already included in the product price when purchasing products from our online store. However, you may be asked to pay a charge by local shipping agents. If you encounter this situation, we strongly advise you not to pay them, and contact our online sales support at info@drdrone.ca. Dedicated staff will be available to help you.

 

 

6. How can I track my order?


You will receive a confirmation email from our warehouse once your order is on its way. Please click on the tracking link provided in the email to view the up to date tracking status of your parcel.
You can also contact our dedicated customer care team at info@drdrone.ca to check on your order status.

 

 

7. Can I have my order delivered to an address other than my home address?

 

Yes, you can. Customers who are paying with a credit card should send an email to info@drdrone.ca, with details of the address to which they want to have the order delivered to. Please make sure you send this email before the order is shipped.
Please check your order status after logging into your account and check your most recent order. 
Customers who are paying by PayPal aren’t able to change the address on their order for security reasons. You can refer to your PayPal account for more information.

 

 

8. If I am staying at a hotel, or at an address other than my home address, can I get my order delivered at a requested time?

 

If you wish to have your order delivered to a hotel or another address except for your home address, then please contact our dedicated customer care team at info@drdrone.ca before submitting your order. We strongly suggest that you list a residential or business address on the order.
In most cases, we‘ll either request you to change to a residential address or arrange a delivery that requires your personal signature upon receipt of the order. Please note that we cannot guarantee an exact time of delivery.
 If you urgently need your order to be delivered, then please contact our dedicated customer care team at info@drdrone.ca before submitting your order.

 

 

9. What happens if my package is rejected or returned?

 

If an order is returned to us due to inaccurate or incorrect address information or because it was declined or undeliverable, Dr Drone reserves the right to retain the original shipping/handling fee and to deduct certain amount in the refund for costs incurred related to the return of the undeliverable packages or merchandise.

 

 

10. Is it necessary to inspect the received package and included products upon delivery?

 

Upon delivery, please inspect the item to be sure it's the correct model, in operable condition, and not damaged. Do not sign the delivery manifest until you have inspected the item. Once you sign for the item, you are accepting the product as is.
Please note that claims for missing items or items damaged in transit must be received within five business days of receipt.

 

 

11. What do I do if items were damaged or missing upon delivery?

 

Damaged in delivery:
If there is damage to the package, or if merchandise is missing, please keep the original shipping carton and contact us immediately so we can issue a damage claim with the carrier.
Please do not return the merchandise without going through these steps, as it delays the replacement of the order or the issuance of a credit.
Missing items: 
All missing items claims must be reported within five business days of delivery. We highly recommend you view unboxing videos for each product. Contact us to report a missing or damaged item from shipment.

 

 

12. What happens if my item is on backorder?

 

In the event that an item is out of stock or for any other reason is unable to be shipped, we will notify you in time. We will keep the order open unless told to cancel it. When the item is in stock, we will ship it out immediately.
Due to high international shipping costs and taxes and duty fees, we cannot ship any international order that includes backordered items. We will hold the order until all items are in stock and available to ship. Please contact us if you wish to cancel or change these items.

 

 

13. Can I apply for a VAT refund with the invoice provided by Dr Drone?

 

No. We are currently offering the fastest delivery service for our customers. In order to do that, the delivery company handles customs clearance as well as pays tariffs and VAT on the behalf of our customers.
Therefore, customers are not able to apply VAT Refund in this situation.

 

 14. Returns & Refunds

A Return Will Not Be Accepted and if:

1). The refund was requested beyond 7 calendars days of delivery;
2). Product sent in for refund does not include all original accessories, attachments, and packaging, any item is not in new or like-new condition, i.e. with cracks, dents or scratches.
3). Legal proof-of-purchase or receipts are not provided or are reasonably believed to have been forged or tampered with.
4). Any product fault or damage has been caused by unauthorized use or modification of the product, including exposure to moisture, entry of foreign bodies (water, oil, sand, etc.), or improper installation or operation.
5). Product labels, serial numbers, waterproof marks, false proof marks etc. show signs of tampering or alteration.
6). Damage was caused to the product by external factors out of our control, including fire, flood, high winds and lightning strike.
7). Respective product has not been sent back to Dr Drone 7 calendar days after refund confirmation from Dr Drone.
8). The date of activation exceeds 30 days after the date of delivery.

A Return Will Be Accepted If:

9). Within 7 calendar days of delivery if the product has no manufacturing defect, has not been activated and is still in new or like-new condition.
10). Within 7 calendar days of delivery if the product has a manufacturing defect.